What guests loved:

Staff were professional and friendly. The view was majestic. The location was exceptional and truly Royal.

Areas for improvement:

The shuttle driver was rude and left me in the vehicle without turning on the air conditioning which made me very uncomfortable.

What guests loved:

It was my first time staying at Helnan Palestine Hotel, and it was a wonderful experience! From the moment I arrived, the reception staff welcomed me with a warm smile, which really made a difference ...

Areas for improvement:

The only downside of my stay was the external noise. The late-night party at the nearby Rixos Hotel continued until quite late and could be disturbing for guests who prefer a quiet atmosphere. Also, i...

What guests loved:

I really like the location and the team here — they’re genuinely committed to making sure you feel happy and satisfied

Areas for improvement:

Bathrooms are old but clean and well-maintained

What guests loved:

The location is great. The staff is very helpful and very friendly. Food is excellent. Rooms are clean and neat.

Areas for improvement:

Nothing

What guests loved:

The location was excellent, the breakfast was outstanding, and the staff were exceptionally helpful.

Areas for improvement:

The noise and ongoing preparations are coming from the outdoor events area. The beach is very small and not well maintained—it feels more artificial than natural. It is not child-friendly, as there ar...

What guests loved:

Great location , super quiet, friendly staff, great kitchen and food.

Areas for improvement:

Nothing to say

What guests loved:

I had a truly pleasant stay at the Helnan Royal Palestine Hotel. The location is unbeatable – right on the Mediterranean with stunning seaviews from the room that made every morning special. The staff...

What guests loved:

Location is wow.. Food was delicious 😋 it may need more training for the stuff, they were good and nice but they need more experience.. In general I recommend highly and for sure I will come back

What guests loved:

The hotel is clean, well-located, and the service is excellent. The staff provided excellent service and were helpful. Although we had to wait for two hours to get our room after the scheduled check-i...

What guests loved:

On the whole, my stay in the Hotel met my expectations.

Areas for improvement:

There is nothing I didn't like, but I believe customer service could be better in terms of attention and care.